New viruses, Trojans, and malicious software emerge daily, so it is important to regularly update the application to keep your personal data constantly protected. Attach trace files and the Updater.ini configuration file to your request.īefore sending a request, read the required information in the Knowledge Base section.Keeping the application updated is a prerequisite for reliably protecting your computer. Please include a detailed description of an issue. If you experience any difficulties using Kaspersky Update Utility, send a request to Kaspersky technical support via Kaspersky CompanyAccount. Grant access to the HTTP or FTP server without authorization.Ĭheck the network connection parameters in the utility properties, the proxy server address and its availability, as well as the network connection parameters in the operating system settings. The application does not support HTTP or FTP resources that request authentication. User account authentication failed on the HTTP or FTP server. (“Update distribution completed successfully”)Īnti-virus databases and modules for the selected applications were successfully downloaded. (“A network failure occurred while downloading updates”)Ĭheck your connection settings, the availability of update sources, and the list of sources in the application settings.Ī large number of connections to the update source.Ĭheck network connection settings, name resolution, access to DNS server, Internet access, and the update source address. If you are downloading from Kaspersky servers, try downloading the updates once again.Ĭheck the connection channel and download the update again. If you are updating from a local source, check that the assigned databases are correct. The requested index file does not exist in the update source. The file has an invalid structure or is missing”) The operation being performed by the application was stopped by the user. If you are updating from a local source, update the databases on it from the Kaspersky servers and try again. If you are updating from a local source, check that the assigned databases are correct.Įrror verifying database or patch file signature.
The application did not download updates for all components.ĭownload the update again. The Updates folder contains the same set of databases as the update source. The required database files do not exist in the update source.ĭownload the update again. The requested file does not exist in the update source. The application cannot copy files to the update folder because there is not enough free space on the disk.įree the disk space and run the update again. The table below contains error messages that may appear in Kaspersky Update Utility 4.0 for Windows and Linux/FreeBSD.
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